We are looking for innovative, approachable Customer Service professionals who are looking to transform their careers and help shape the next generation of industry experts. If you already have an assessor qualification or have quality experience within the Customer Service sector this could be the opportunity for you.

As one of our innovators of the future you can enjoy a supportive culture with a real emphasis on personal and professional development. We help our people maintain their occupational expertise and support their continuous professional development through training, workplace experience, professional memberships and more.

This is a great opportunity to enjoy a more flexible approach to your working hours, a better work/life balance and the chance to use your skills and experience to really make a difference.

If you are looking for a rewarding role in an organisation with a long-established reputation and are passionate about contributing to the ongoing success and continuous improvement of your industry, then look no further.

What you will be doing:

You will join our business as an End Point Assessor, delivering aspirational assessments with integrity, approachability, and resourcefulness.

Reporting to an End Point Assessor Manager, you’ll be working with apprentices and their employers to plan, carry out and report on End Point Assessments. Making decisions for apprenticeship standards and overall grades, you’ll use your expertise to make fair and independent assessment judgements against the standard’s grading criteria. You’ll also carry out administration and keep your sector knowledge up to date.

With a great work/life balance, and with the support of our expert and friendly team, you’ll have the chance to not only help people improve their prospects, but to help our business achieve its ambitions.

As an EPA your role will be varied and flexible and will include working from home and visits out in the field within the sector you specialise in.

Who you are:

You have a wealth of professional experience in Customer Service, having worked in any of customer service sectors for minimum of 2 years. Able to interact with a wide range of learners, you’re empathetic yet effective in your tasks and a keen communicator, whether that’s written or verbal. You’ll be confident working autonomously but also a keen team player. Your time management and administration skills will be second to none.

What you’ll need:

A proven passion for and hands-on experience within Customer Service. Access to a vehicle is a must, and you’ll be familiar with MS Office and other IT systems (training will be provided for EPAPro).

What we offer:

In return for applying your skills and experience, you will enjoy a package of benefits designed to reward your hard work and realise your professional potential:   

And to get you started, we also offer:  

• A comprehensive onboarding programme 
• Full training designed to transform you into a professional End Point Assessor.
• Protected and comprehensive CPD time to maintain your occupational competence.

Giving back to you – our Group Benefits

• 25 days' holiday rising with service and your birthday off.
• Holiday purchase scheme for those life changing trips and moments.
• Long service reward and recognition
• Enhanced Pension
• Group Life Assurance – 3 x Annual salary
• Unlimited access to six Smart Health services including a 24/7 virtual GP
• Health Cash Plan
• Access to curated wellbeing content and our Employee Assistance Programme
• Perkbox
• To support your work/life balance we give you the opportunity of flexibility within our core working hours.
• Enhanced sick pay
• Enhanced Maternity/Shared Parental and Adoption packages leave
• A reward programme and recognition programme and annual awards event

Who are Innovate

Innovate Awarding is an independent awarding organisation with a 'no surprises approach' to assessment.  We provide End-point Assessment services for apprenticeship Standards, and vocational qualifications for work-based learning and those transitioning to work, across 15 sectors and we're growing. We’re trusted by employers and their training organisations across the country to evaluate Apprentice competence.

Innovate is part of the Lifetime Training Group. As a Group we are passionate about learning and creating life changing opportunities for our learners.  We are made up of four unique businesses, two of which focus on apprentice training across a range of professions, one that focusses on awarding qualifications, and one which develops the awarding software.  

We are at the forefront of innovative training and awarding and as a larger group network we can offer a broad range of development opportunities, great benefits and a people focussed reward and recognition offering.

Wherever you join us - in whatever role - your hard work and ability to work collaboratively will change lives.